30-Day Happy Tails Guarantee

You have 30 days after receiving your order to request a return. To be eligible, your treats must be:

• Unopened and in the same condition that you received them
• In their original, sealed bag
• Accompanied by the receipt or proof of purchase

To start a return, contact us at pupchews.tm@gmail.com. If your return is accepted, we will provide instructions on how and where to send your bags.

Important: Treats sent back to us without first requesting a return will not be accepted. The customer is responsible for return shipping costs.

Please inspect your order upon reception. Contact us immediately at pupchews.tm@gmail.com if a bag arrives damaged, sealed incorrectly, or if you received the wrong treats so that we can evaluate the issue and make it right.

The fastest way to get the treats you want is to return the bags you have, and once the return is accepted, make a separate purchase for the new flavor.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at pupchews.tm@gmail.com.

Certain items cannot be returned:

• Opened bags cannot be returned for food-safety and hygiene reasons unless damaged or defective on arrival
• Sale items and gift cards
• Treats not in their original, sealed condition

Every bag of PupChews™ treats is backed by our freshness quality promise. If a bag ever arrives stale, spoiled, or below our standard, we replace it. No receipts required. No fine print.